Muyalogy
Vacancies
Log inSign up

Sell Like a Pro: Master the Art of Sales and Customer Service

Instructor avatar
A course by

Robel Teferedgne

  • Level : Beginners
  • Language : Amharic
  • Video Completion Duration : 6:00
  • Activities : 32
  • Access on mobile, desktop, and tv
  • Telegram Community Access
  • Certificate of completion

About the Course

Unlock the secrets to success in the dynamic world of sales and customer service with our course, "Sell Like a Pro: Master the Art of Sales and Customer Service," led by industry expert Robel. With over a decade of experience in training, consultancy, and teaching, Robel brings a wealth of knowledge and practical insights to the table. His academic background, including a Masters in Business Administration from Liverpool University, UK, and a Bachelor's degree in Business Education from Addis Ababa University, forms the foundation of his expertise. As the former Dean of Unity University and a trainer at the Addis Ababa Chamber of Commerce, Robel has honed his skills to perfection. In this comprehensive course, you'll learn cutting-edge sales techniques, customer relationship management strategies, and the art of effective communication. Robel's real-world experience, including founding and managing a successful consultancy firm and restaurant, as well as his current roles as a managing partner at Greater Business Consultancy, PLC, and Robel and Tadious - a wholesale and retail company, uniquely position him to guide you on your journey to becoming a sales and customer service pro. Whether you're a seasoned sales professional looking to elevate your game or someone just starting in the field, this course will equip you with the skills and knowledge needed to excel in today's competitive market. Don't miss this opportunity to learn from a true industry expert and take your sales and customer service skills to new heights. Enroll now and embark on a transformative learning experience that will propel your career forward!

Requirements

  • Basic understanding of sales and customer service principles.
  • Access to a computer or mobile device with internet connectivity.
  • Willingness to learn and apply sales techniques effectively.
  • Who is this course for?

  • Sales professionals looking to enhance their skills
  • Newcomers to the world of sales seeking a comprehensive introduction
  • Entrepreneurs and small business owners wanting to boost sales
  • Individuals considering a career in sales or customer service
  • What you will learn

    Activity 1: Understanding the Importance of Sales

    Activity 2: The Role of Customer Service in Sale

    Activity 3: Quiz

    Activity 1: Sales vs. Marketing: Key Differences

    Activity 2: Setting Clear Sales Goals

    Activity 3: Effective Sales Strategies

    Activity 4: Quiz

    Activity 1: Developing Trust with Customers

    Activity 2: Effective Communication in Sales

    Activity 3: Handling Customer Objections

    Activity 4: Quiz

    Activity 1: Knowing Your Product Inside and Out

    Activity 2: Crafting Compelling Product Presentations

    Activity 3: Quiz

    Activity 1: The Art of Closing Sales

    Activity 2: Upselling and Cross-selling Strategies

    Activity 3: Using Sales Scripts Effectively

    Activity 4: Quiz

    Activity 1: Providing Exceptional Customer Service

    Activity 2: Handling Difficult Customers with Ease

    Activity 3: Building Customer Loyalty

    Activity 4: Client follow up methods

    Activity 5: Quiz

    Activity 1: Leveraging CRM Systems for Sales

    Activity 2: Using Sales Analytics to Improve Performance

    Activity 3: Social Media and Sales

    Activity 4: Quiz

    Activity 1: Ethical Selling Practices

    Activity 2: Maintaining Professionalism in Sales

    Activity 3: A Legal Considerations in Sales

    Activity 4: Quiz

    Activity 1: Course overview

    • Level : Beginners
    • Language : Amharic
    • Video Completion Duration : 6:00
    • Activities : 32
    • Access on mobile, desktop, and tv
    • Telegram Community Access
    • Certificate of completion